Privacy Policy

Introduction

Voltage Recall LTD, operating as Voltage Leads ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at voltageleads.com and our services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation.

Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and mailing address.
• Service preferences: preferred spa services, location preferences, and availability.
• Account information: login credentials, profile details, and communication preferences.
• Visit verification data: attendance confirmation, receipts, and partner spa verification.
• Technical data: IP address (hashed), browser type, device information, and pages visited.
• Marketing data: UTM parameters, referral source, and campaign identifiers.

How We Use Your Information

We use your personal information for the following purposes:

• Matching: to connect you with participating spa partners based on your preferences and location.
• Rewards: to verify your visit and deliver your $50 Virtual Prepaid Mastercard® reward.
• Communication: to send you visit confirmations, reward notifications, and service updates.
• Billing: to manage partner spa invoicing and payment processing.
• Fraud prevention: to protect against fraudulent activity and maintain platform integrity.
• Improvement: to analyze usage patterns and improve our services.

How We Share Your Information

We share limited personal information with our partner spas solely to facilitate your visit. This includes your name, contact information, and service preferences. We do not sell your personal information to third parties.

We may share information with trusted service providers who assist us in operating our platform, including payment processors (Stripe), email delivery (Resend), and analytics (Vercel). These providers are bound by contractual obligations to protect your information.

Data Security

We implement industry standard security measures to protect your personal information. This includes encryption of sensitive data (AES-256-GCM), secure HTTPS connections, access controls, and regular security audits. We hash IP addresses and never store raw IP data.

Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access your personal information held by us.
• Request correction of inaccurate information.
• Withdraw consent for the collection, use, or disclosure of your information.
• File a complaint with the Office of the Privacy Commissioner of Canada.

Cookies and Tracking

We use essential cookies for website functionality and analytics cookies (Vercel Analytics) to understand how visitors use our site. We do not use third party advertising cookies. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Voltage Recall LTD, operating as Voltage Leads
Privacy Officer
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8
Canada
Email: customercare@voltagerewards.com